Refund Policy

Kyro sells digital travel eSIM plans that can be delivered and activated quickly. Because the service is digital, refund eligibility depends on whether the eSIM or data bundle is still unused and can be safely returned.

This policy is designed around the same practical constraints used by eSIM network providers: unused and unstarted bundles may be refundable within a limited window, while installed, started, or consumed bundles usually cannot be refunded.

You should request a refund as soon as you know you cannot use a plan. Unless a different period is required by law or stated at checkout, refund requests must be made within 60 days of purchase.

Requests made after the refund window, after plan expiry, or after a bundle has started are not eligible unless Kyro is required by law to provide a remedy.

A refund may be approved when Kyro can verify that the eSIM or data bundle remains unused, uninstalled, unactivated, and unstarted.

We may also approve a refund or replacement if you were charged twice for the same order, if Kyro cannot deliver the purchased plan, or if a confirmed service issue prevents use before activation and Kyro cannot provide a reasonable replacement.

• The eSIM has not been installed on a device.
• The plan has not connected to a supported network or started its validity period.
• No mobile data has been consumed.
• The request is made within the applicable refund window.
• You provide the order details Kyro needs to verify the purchase and status.

A refund is usually not available once the eSIM has been installed, activated, started, expired, deleted after installation, or used for mobile data.

Refunds are also usually not available for issues outside Kyro's control when the plan details were accurately presented before purchase.

• Your phone is locked by a carrier, does not support eSIM, or is otherwise incompatible.
• You bought the wrong destination, data amount, or validity period and the eSIM has already been delivered or installed.
• You deleted an installed eSIM or attempted to move it to another device without support approval.
• Coverage, speed, or signal varies because of local carrier conditions, device settings, congestion, buildings, terrain, or travel outside the covered destination.
• You no longer need the plan after it has been installed, activated, started, or used.

Contact Kyro support at support@kyroesim.com with the information we need to verify the order and investigate the plan status. Do not delete an installed eSIM before contacting support unless our support team asks you to do so.

Please include your order email, order ID or receipt, destination and plan name, device model, reason for the request, and any screenshots that show installation, activation, or connectivity errors.

Kyro will review your request, check the plan status, and may ask for additional troubleshooting steps before deciding whether a refund, replacement, or support resolution is appropriate.

Approved refunds are returned to the original payment method where possible. Payment providers and banks control the final posting time, so the refund may take several business days to appear after Kyro processes it.

Kyro may offer a replacement plan, store credit, or partial refund when that is a better fit for the issue and allowed by the plan status.

Used data, started validity, expired plans, bank fees, currency conversion differences, and third-party payment fees may reduce or prevent a refund where permitted by law.

Please contact Kyro support before opening a payment dispute so we can investigate and resolve the issue faster. If you open a chargeback, we may pause refund processing while the payment provider reviews the dispute.

Fraudulent disputes, abuse of refunds, or repeated policy violations may result in order cancellation, account restrictions, or refusal of future purchases.

Nothing in this policy limits any non-waivable consumer rights that apply to you. If local law gives you additional cancellation, refund, or warranty rights, Kyro will follow those requirements.