Privacy Policy

Kyro is a travel eSIM service operated by Kyro Global. When this policy refers to "Kyro," "we," "us," or "our," it means Kyro Global and the Kyro websites, apps, checkout flows, accounts, and support channels that make the service available.

Kyro is responsible for deciding how and why your personal information is processed when you use our services, except where a third party processes payment card details or provides services under its own privacy notice.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, how long we keep it, and what choices and rights you may have.

This policy applies when you visit Kyro websites, create or use a Kyro account, purchase or use a travel eSIM plan, contact support, or otherwise interact with Kyro. It should be read together with our Terms & Conditions and Refund Policy.

The information we collect depends on how you use Kyro. We may collect the categories below directly from you, automatically through your device or browser, or from service providers that help us operate the service.

• Account and identity information, such as your email address, sign-in method, account identifiers, and email verification status.
• Order and billing information, such as the plans you buy, destination, price, currency, order status, payment references, and the email address used at checkout.
• eSIM and service information, such as ICCID, installation links, activation status, bundle usage, validity dates, and connectivity-related metadata needed to deliver mobile data.
• Support and live chat information, such as messages you send through Kyro support channels (including our website live chat widget), chat session identifiers stored in secure cookies, page context such as the URL where you opened chat, and troubleshooting details you choose to provide.
• Technical and usage information, such as IP address, browser type, device identifiers, pages viewed, referral source, approximate location derived from IP, and interactions with Kyro pages or checkout flows.
• Cookie and similar technology data, such as session identifiers, authentication cookies, chat session cookies used to restore live support conversations, analytics events, and preference settings stored on your device.

We use personal information to provide, secure, and improve Kyro. This includes creating and managing accounts, processing orders, delivering eSIM instructions, provisioning mobile data through network partners, providing customer support, preventing fraud, complying with law, and maintaining reliable service operations.

We may also use information to analyze site performance, understand which destinations and plans are most useful, improve checkout and installation flows, send service-related communications, and respond to legal requests or disputes.

Where applicable data protection law requires a legal basis, we rely on one or more of the following: performance of a contract with you, compliance with legal obligations, our legitimate interests in operating and securing Kyro, and your consent where consent is required.

You may withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal. If you object to certain processing or withdraw consent, some features of Kyro may no longer be available.

We do not sell your personal information. We share information only as needed to operate Kyro, deliver purchased services, comply with law, or protect users and the service.

We require service providers that process personal information on our behalf to use it only for the purposes we specify and to apply appropriate security measures.

• Payment processors to process payments, prevent fraud, and manage checkout. Kyro does not store full payment card numbers. Payment card data is handled by the payment processor under its own privacy policy.
• Network and eSIM fulfillment partners, including eSIM Go and the mobile network operators needed to provision, activate, and support travel data plans. These partners receive the minimum information required to deliver the service, such as order references, email where needed, ICCID, bundle details, and activation or usage status.
• Communications providers, including Resend and, where enabled, Google sign-in services, to send verification codes, service emails, and support communications.
• Analytics and infrastructure providers, including Google Tag Manager and hosting or database providers, to measure site usage, maintain performance, and secure our systems.
• Professional advisers, regulators, law enforcement, or other parties when required by law, to enforce our terms, protect rights and safety, or respond to lawful requests.

Kyro serves travelers worldwide. Your information may be processed in countries other than the one where you live, including countries outside the European Economic Area or United Kingdom.

Where required, we use appropriate safeguards for international transfers, such as contractual protections with service providers. When you purchase a plan for use outside your home country, we and our network partners may need to process the minimum personal information required to deliver mobile data in that destination.

Kyro uses cookies and similar technologies to keep you signed in, remember preferences, measure traffic, understand how visitors use the site, and improve marketing performance.

Some cookies are essential for security and checkout. Others, such as analytics cookies, help us understand usage patterns. You can control cookies through your browser settings, and your browser may allow you to block or delete cookies. Blocking essential cookies may affect sign-in, checkout, or account features.

We keep personal information only for as long as needed for the purposes described in this policy, including to provide services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations.

Retention periods vary by data type. For example, order and eSIM records may be kept longer where needed for billing, fraud prevention, support, tax, or regulatory requirements. When information is no longer needed, we delete it or anonymize it where possible.

We use administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No online service can guarantee absolute security, so you should also protect your account credentials and devices.

If you believe your account or order information has been compromised, contact Kyro support promptly so we can help investigate.

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to receive a copy of information you provided in a portable format.

You may also have the right to withdraw consent, opt out of certain analytics or marketing cookies where required by law, and lodge a complaint with your local data protection authority.

To exercise privacy rights, contact us at support@kyroesim.com with enough information to verify your request. We may need to confirm your identity before responding.

Kyro is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to Kyro, contact us and we will take appropriate steps to delete it where required.

We may update this Privacy Policy to reflect changes to Kyro, our partners, legal requirements, or data practices. The version posted on this page applies from the listed last-updated date.

If we make material changes, we may provide additional notice where appropriate, such as on the website or by email for account holders.

For privacy questions, data requests, or complaints, contact Kyro support at support@kyroesim.com. Please include the email address associated with your account or order and describe your request clearly so we can help.